What actions can I take if I disagree with a customer's review?

Created by Hello CozyCot, Modified on Thu, 18 Jan at 4:57 AM by Hello CozyCot

If you disagree with a customer's review on CozyCot, you have several options.

Firstly, you can respond publicly to provide your perspective and address concerns, showcasing your commitment to customer satisfaction.

Additionally, you can encourage positive experiences to influence overall perceptions. If you believe a review violates CozyCot guidelines, your business can also flag the review. The CozyCot team will then investigate the flagged review to ensure fairness and accuracy.